Refund policy

Refund Policy Last updated: March 2026
At PHEROMAT, your happiness matters to us—a lot! We want every experience with our products to feel as calm and stress-free as the results we provide for your pets. If something doesn't go as planned, we're here to help. Below is our guide to how our refunds and returns work.

Order Changes or Cancellations You have 6 Hours to modify your order after processing your payment. After this window, your order goes straight into our fast-track processing system, which means we cannot change the shipping address, update the items, or cancel it in time. To avoid any hiccups, please double-check your shipping details and cart before checking out. If you do need help, feel free to reach out to us at hello@trypheromat.com. We can't promise the change will go through, but we will do our very best to assist!

60-Day Refund & Return Window You have 60 days from the date of delivery to request a refund or return. Every refund requires the product to be returned to our facility first. You are eligible to start the return process if: The product doesn't meet your expectations. The product arrives damaged, defective, or incorrect. You used the product as directed but didn't see the desired results. You wish to return an unused product in its original condition. We're committed to making things right! To receive a refund, you must follow our return

Return Required for All Refunds As long as you are within the 60-day window, you are eligible for a refund once the item is returned. Our dedicated customer support team will walk you through this process to ensure you and your pet are taken care of. You'll need to send the item back to our return address before any funds are released. Return shipping costs are the customer's responsibility. We strongly recommend using a trackable shipping service. Shipping fees paid at checkout are non-refundable.

Refund Processing Time Once your return is received and inspected at our warehouse, we will process your refund immediately. Please allow 2-5 business days for the funds to appear in your original payment method, depending on your bank's processing times.

Restocking Fees We believe in a transparent and fair experience for our customers. There is no restocking fee for any returns or refunds processed within our 60-day window, provided the item is returned to us.

How to Start a Return or Refund It's easy! Just message us at hello@trypheromat.com, and our friendly support team will provide you with the return address and walk you through the process step-by-step.

Damaged or Incorrect Orders If your order arrives damaged, defective, or not as described, we sincerely apologize. Please contact us immediately at hello@trypheromat.com with: Your order number, a description of the issue, and photos or video. Once the damaged item is returned to our facility, we will resolve the issue promptly with a replacement or refund.

Items That Can't Be Returned Some items aren't eligible for returns or refunds: Digital products (such as E-books), custom-made products, personal-care items, sale items, and gift cards. Not sure if your item qualifies? Just ask—we're happy to help!